Help Center

Topic: Subscription

Why does my card keep getting declined?

Help Center SubscriptionLast updated: 15 January, 2025

It can be frustrating to see your card declined, but this often happens for a few common reasons—such as insufficient funds, incorrect card details, or a fraud warning from your issuer. To troubleshoot, double-check your card information and make sure there are enough funds in your account. If the issue continues, try using a different card, contact your card issuer for more details, or arrange a wire transfer.

Note: As a business, we’re based in Lithuania. Some banks block international payments by default. If your payment is declined, it might be because your issuer doesn’t allow foreign transactions. You can contact your bank to lift these restrictions or arrange a wire transfer by reaching out to our support team at support@papersurvey.io.

Common Reasons for Payment Failure

  • Insufficient funds
  • Expired card
  • Incorrect card details
  • Fraud flag on your account
  • Maxed-out credit limit
  • Blocked transaction
  • Card disallowing international payments
  • Incorrect billing address

If none of these points apply, or you continue to experience issues, feel free to reach out to our support team for further assistance.


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